We are confident you’ll love your pieces and you will be delighted with your order.
If not, we gladly accept the product purchased from saltymindss.com for a full refund (original shipping costs are non refundable), as long as it is returned to us within 14 days from the day of the delivery confirmation date in it’s original condition & packaging, with all labels intact, if any label or packaging is missing returns are NOT accepted.
Products can be exchanged with a different size or an alternative style.
For your best convenience, follow our size guide or email us at info@saltymindss.com with any questions before you purchase to ensure you have the perfect fitting bikini.
For returns and replacements please send us an email at info@saltymindss.com within 7 working days from receiving your order, including your name and order number. Once your return is authorized , you will receive a confirmation email of your return request and step-by-step instructions.
Refund will be processed as soon as returned items have been checked and accepted. Your refund will be applied to your original bank account . Please allow us 5-10 working days to process your refund.
PLEASE NOTE:
Items on SALE included items purchased with a discount coupon of 10% or more are ΝΟΤ eligible for a refund.
Items that are returned with signs of being worn, soiled/stained or delivered to our returns team outside of the stated 14 day policy window will not be accepted.
Return shipping charges are the buyers responsibility. In the event that you use postal service, we highly recommend to retain the receipt proof of postage with the tracking number as we cannot be liable for goods not returned to us. It is the customer’s responsibility until the product returns reaches our warehouse.
For sanitary reasons please always try on swimwear over your underwear.
Incorrect / Damaged Orders
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible & within 7 days upon delivery at info@saltymindss.com to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.
Our primary goal is the exceptional quality of our products. In the unlikely event that we processed your order incorrectly, or you received a damaged or defective item we will gladly replace the item or give you a store credit for you within 7 days upon delivery.
Taxes / Duties
Please note: For destinations outside the EU any applicable customs duties and sales taxes are non-refundable.
SALTY MINDS is not held responsible nor can refund/reimburse for any taxes or duties charged by the customer’s local government. Any fees of this nature are the sole responsibility of the purchaser.
We higly recommend to contact your local customs bureau directly, before you procceed with the return.
